N3.66 trillion on telecommunications services in
2015 and 2016 respectively. This is according to a statement released by the Nigerian Communications
The Executive Vice Chairman of the Commission,
Prof. Umar Dambatta, dropped the hint at the
flag-off of the NCC Year of Consumer at the
Commission’s headquarters in Abuja.
According to him, Nigerian subscribers spent
$5.6 billion in 2015 and $6.6 billion in 2016,
amounting to $12.2 billion (N3.6trn) on
telecommunications services at an average
exchange rate of N300.
The analysis of the amount showed that the
N3.66 trillion spent by Nigerian telecoms
subscribers is more than half of the 2017 annual
budget of N7.298 trillion.
He said: “In 2015, Nigerian telecom consumers
spent a whooping $5.6 billion on
telecommunications services. And in 2016, they
topped it up by another $1 billion to make it $6.6
billion.That is why today’s event is remarkable.
More remarkable is that the year 2017 is
dedicated to the Nigerian Telecom Consumers.
”A management decision that compels us to
seek to amplify our activities towards ensuring
that the consumer enjoys a customer experience
that is enhanced and consistent in time and
“Just as their patronage is important, the
consumer will be our focus. NCC intends to
inform and educate the consumer with the sole
intent of protecting and empowering them to
make the right decisions.
As a regulator, NCC
has the mandate to ensure all its key
stakeholders are protected and their interests
balanced in an atmosphere of openness and
transparency and within the framework of the
NCA 2003 and other subsidiary legislations.”
Continuing, Dambatta noted that the Commission
was rolling out new initiatives to achieve high
quality of service by the service providers.
To address the two key areas of focus:
improving the quality of service and protecting
and educating the consumers on their rights this
year, the EVC said the Commission had lined up
measures to boost customer awareness creation
in all the 774 Local Government Councils by
ensuring prompt enforcement of the Do Not
Disturb (DND) facility already provided by NCC.”